About Us:

Carbiz is an industry leader in all-in-one accident management services, simplifying the process of getting customers back on the road after an accident. With 7,500+ 5-star reviews and recognized by Product Review awards in 2023 and 2024, we are a trusted provider of like-for-like accident replacement vehicles. Our commitment to quality and customer satisfaction sets us apart in the industry.

We pride ourselves on a team-first culture with limitless growth opportunities and a commitment to our core values:

• Love what we do – We’re passionate about delivering for our customers, team, and partners every time.
• Better than yesterday – We continuously grow, learning from our experiences.
• Win with trust – We lead the market by being reliable, trusted, and helpful.
• Collaborative core – We work smarter, together.
• Valuing people – We respect our team, encourage development, and reward performance.

Perks & Benefits:

• Bonus Incentive Scheme – Additional earning potentials through various streams of bonus incentives.
• Employee Wellbeing Program – Access to comprehensive 24/7 real time support through chat or phone as well access to a wellbeing library of resources through Sonder for safety, mental and physical wellbeing.
• Company Drive Car & Fuel Allowance
• Exclusive Discounts – Access special offers and discounts through platforms like SWAG/Employment Hero and Flare.
• Team Celebrations – Monthly team lunches, birthday celebrations, and festive gatherings for major events.
• Career Development – Ongoing training, mentorship, and opportunities for growth.
• Study Assist Program – We support your growth by contributing to your educational pursuits.

About the Role:

As the Branch Operations Manager, you will oversee daily branch activities to ensure smooth operations and exceptional service. Key responsibilities include:

• Managing daily branch operations, from vehicle cleaning and maintenance to scheduling deliveries, planning routes, and driver allocation.
• Supporting Customer Service Executives (CSEs) to deliver excellent customer service by ensuring vehicle cleanliness and presentation.
• Mentoring and coaching team members to foster a high-performance culture.
• Collaborating with other branches and cross-functional teams to streamline deliveries, vehicle swaps, and pickups.
• Building and maintaining relationships with repairers and clients for effective communication and support.
• Ensuring CSEs meet their targets, complete tasks on time, and contribute to branch and company KPIs aligned with Carbiz's values.
• Performing ad hoc administrative and operational tasks as needed.
• Complying with company policies, particularly WHS standards, to maintain a safe work environment.

About You:

• Proven experience in a similar operations management role, ideally within automotive, car rental, or logistics.
• Strong team leadership and development skills.
• A customer-focused approach with experience managing relationships and delivering exceptional service.
• A track record of meeting operational targets and improving efficiency.
• The ability to multitask and prioritise effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Apply Now:

If you’re ready to step into a Branch Operations Manager role with a growing, people-focused company, click APPLY and our Talent Team will be in touch!