Carbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Customer Service Representatives!

About Us:

Carbiz is a leading provider in accident management services, helping customers get back on the road with ease. With over 7,000+ 5-star reviews and awards like the Product Review '2023 & 2024' accolades, we are committed to delivering high-quality accident replacement vehicles and exceptional customer service. Our team-first culture and dedication to our values of passion, trust, collaboration, and growth have made us an industry leader.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time
• Better than yesterday - We grow each day, learning from our experiences
• Win with trust - Lead the market by being trusted, reliable and helpful
• Collaborative core - Working smarter together
• Valuing people - We respect our people, encourage their development, and reward their performance

Perks & Benefits:

• Career growth opportunities through ongoing training, mentorship, and support.
• Collaborative team environment with like-minded professionals.
• Convenient head office location, less than 10 minutes from Mascot Station.
• Novated lease options and access to the Flare Benefits program.
• Monthly team lunches, birthday celebrations, and major event celebrations.
• Study assist program – we support your education.

About the Role:

In this role, you’ll be the first point of contact for our dealership partners and customers, providing support in coordinating vehicle hires and returns. Key responsibilities include:

• Managing inbound inquiries from dealerships and service managers, ensuring vehicles meet customer needs.
• Facilitating smooth onboarding for vehicle hires, coordinating deliveries and ensuring timely communication.
• Working closely with the Operations, Sales, and Fleet teams to manage vehicle availability, returns, and customer requests.
• Ensuring vehicle returns are processed efficiently and according to company procedures.
• Following up with dealerships to ensure timely payment of invoices.

About You:

• Experience in automotive, car rental, or credit hire industries is highly desirable but not essential.
• Prior experience in phone-based customer service or sales is preferred.
• Tech-savvy with strong computer literacy.
• Excellent organisational skills and capable of handling multiple tasks effectively.
• Confident communicator, able to work with internal teams, dealerships, and customers, maintaining a high standard of service.

Apply Now:

If you, or anyone you know, are looking for a Customer Service Representative position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you!