• $55k-$60k Base + Super + APR + Bonus Incentives!
• < 10 mins walk from Mascot Station!
•  Ongoing training, support, mentorship and opportunity for career development!

Carbiz is looking for proactive, friendly, and empathetic individuals to join our team as Customer Service Representatives!

About Us:

Carbiz is a leading provider in accident management services, helping customers get back on the road with ease. With over 7,500+ 5-star reviews and awards like the Product Review '2023 & 2024' accolades, we are committed to delivering high-quality accident replacement vehicles and exceptional customer service. Our team-first culture and dedication to our values of passion, trust, collaboration, and growth have made us an industry leader.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time
• Better than yesterday - We grow each day, learning from our experiences
• Win with trust - Lead the market by being trusted, reliable and helpful
• Collaborative core - Working smarter together
• Valuing people - We respect our people, encourage their development, and reward their performance

Perks & Benefits:

• Bonus Incentive Scheme - Additional earning potentials through various streams of bonus incentives.
• Career Development - Ongoing training, mentorship, and growth opportunities.
• Collaborative Environment - Work with like-minded professionals.
•  Less than 10 minutes from Mascot Station.
• Team Celebrations - Monthly lunches, birthday and event celebrations.
• Study Assist Program - Support for your educational pursuits.
• Employee Wellbeing Program - 24/7 support and wellbeing resources.
• Exclusive Discounts - Special offers through SWAG/Employment Hero and Flare.

About the Role:

In this role, you’ll be the first point of contact for our network partners and customers, providing support in conducting eligibility checks and coordinating vehicle rental hires. Key responsibilities include:

• Engage directly with customers to secure detailed information needed for claim processing, providing clear guidance throughout the claims process.
• Conduct thorough eligibility assessments for customers requesting rental vehicles, verifying details to determine if they meet the required criteria for support.
• Collect and document all relevant details from customers and other stakeholders to support the claims process, conducting further investigations when required.
• Serve as the primary contact for external stakeholders, including insurers, repair shops, and towing companies, maintaining efficient and professional communication.
• Coordinate with internal teams such to support seamless claim resolution and uphold service standards.
• Provide exceptional service by responding to customer inquiries, guiding them through the claims and rental process, and offering regular updates on their claim status.

About You:

• Experience in automotive, car rental, or credit hire industries is highly desirable but not essential.
• Prior experience in phone-based customer service or sales is preferred.
• Tech-savvy with strong computer literacy.
• Excellent organisational skills and capable of handling multiple tasks effectively.
• Confident communicator, able to work with internal teams, dealerships, and customers, maintaining a high standard of service.

Apply Now:

If you, or anyone you know, are looking for a Customer Service Representative position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you!