• $55k-$60k Base + Super + APR + Bonus Incentives!
• < 10 mins walk from Mascot Station!
•  Ongoing training, support, mentorship and opportunity for career development!

Carbiz are looking for highly enthusiastic, personable, and detail-oriented individuals to join our Assessments team as Customer Excellence Representatives.

Your success is our success! Carbiz offers the best end-to-end accident management service to our customers. We are a fast-growing tech company that distributes accident replacement vehicles to clients across Australia to ensure our customers get back on the road as quickly as possible.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time
• Better than yesterday - We grow each day, learning from our experiences
• Win with trust - Lead the market by being trusted, reliable and helpful
• Collaborative core - Working smarter together
• Valuing people - We respect our people, encourage their development, and reward their performance

Perks & Benefits:

• Perfect opportunity for a University Student or school leaver looking to gain experience and kick start their career.
• Flexible work arrangements – Carbiz operates 7 days p/w from 7:00am-9:30pm. We give you flexibility to choose your schedule! Work patterns include:
  • 38 hrs work week (Monday-Friday)
  • Weekend work available and flexible for students
• Additional earnings through weekend penalty rates (on top of base), overtime, on call opportunities and bonus incentives.
• Ongoing training, support, mentorship and opportunity for career development.
• Collaborative team culture and surrounded by like-minded individuals.
• Head office located < 10 mins walk from Mascot Station.
• Novated lease options including Flare Benefits program.
• Monthly office lunches and birthday celebrations.
• Great workplace culture and team environment.
• Celebration of major events.
• Study assist program- that's right- we pay YOU to study!

About the Role:

• Conduct thorough assessments of claims to ensure accuracy and validity, determining the appropriate course of action for each case.
• Act as the primary point of contact between external stakeholders, such as insurers, repair shops, and towing companies.
• Work closely with various internal teams, including operations, on-hire staff, and senior management to ensure seamless service delivery and resolution of claims.
• Perform detailed investigative tasks to gather all necessary information and documentation.
• Provide exceptional customer service by addressing client inquiries, offering guidance throughout the claims process, and ensuring clients receive timely updates.
• Maintain accurate records of all interactions and decisions, preparing reports or updates as needed.

About You:

• Prior experience in a customer service role (ideal but not essential as we hire based on attitude and willingness to learn!).
• Proficiency in Mandarin, Cantonese or other languages (desirable but not essential).
• Excellent verbal and written communication.
• Tech savvy and strong administrative skills.
• Embody an enthusiastic and empathetic personality.
• Thrives in a team-oriented and collaborative work environment.
• Detail-oriented and self-organised.