• Multiple Full-Time opportunities available!
• Additional earning potentials through various streams of bonus incentives!
• Ongoing training, support, mentorship and opportunity for career development!

Carbiz is looking for motivated, energetic, and organised individuals to join our team as Claims & Recoveries Officers.

About Us:

At Carbiz, we’re more than just an award-winning accident replacement vehicle provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 8,000 5-star reviews and multiple industry accolades, including Business Concept’s ‘Automotive Awards 2023’ and ‘Australia's Best Accident Replacement Service’ for three consecutive years from ProductReview.com.au, we’ve earned a trusted reputation for delivering reliable, like-for-like vehicles when they’re needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time
• Better than yesterday - We grow each day, learning from our experiences
• Win with trust - Lead the market by being trusted, reliable and helpful
• Collaborative core - Working smarter together
• Valuing people - We respect our people, encourage their development, and reward their performance

Perks & Benefits:

• Bonus Incentive Scheme - Additional earning potentials through various streams of bonus incentives.
• Career Development - Ongoing training, mentorship, and growth opportunities.
• Collaborative Environment - Work with like-minded professionals.
• Head Office Location - Less than 10 minutes from Mascot Station.
• Team Celebrations - Monthly lunches, birthday and event celebrations.
• Study Assist Program - Support for your educational pursuits.
• Employee Wellbeing Program - 24/7 support and wellbeing resources.
• Exclusive Discounts - Special offers through SWAG/Employment Hero and Flare.

About the Role:

• Handle both inbound and outbound calls with insurers, customers, and third parties to gather necessary information and negotiate claims.
• Manage a ledger of credit hire rental invoices, ensuring timely and accurate processing.
• Negotiate claims and settlements with various insurers and third parties to achieve favorable outcomes.
• Overseeing a portfolio of claims, ensuring each case is handled efficiently and effectively.
• Collaborating and communicating effectively with multiple departments to ensure seamless operations and resolution of claims.

About You:

• Prior experience in phone-based customer service or sales (preferred).
• Experience in automotive, car rental, or credit hire industries (desirable).
• Proficiency in additional languages, such as Mandarin or Cantonese (desirable).
• Tech-savvy with strong computer literacy.
• Excellent organisational skills and capable of handling multiple tasks effectively.
• A warm and enthusiastic personality, with a strong sense of empathy.

Apply Now:

If you, or anyone you know, are looking for a Claims & Recoveries Officer position within a fast-growing and for-purpose organisation, click APPLY and our Recruitment Team will be in contact with you!